Refund policy
Replacement & Exchange Policy
At CartsIndia, we carefully check and pack every order before dispatch to ensure that your product reaches you safely and in proper condition.
Order Confirmation
Once your order is placed, our team will contact you by phone to confirm your order before it is processed for delivery.
Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us within 24 hours of receiving your order.
To help us resolve the issue quickly, please provide clear photos or a short video showing the problem. Our team will review your request and, if approved, arrange a replacement or exchange for the affected product.
Please keep the product and its original packaging until your request has been reviewed.
Replacement Process
Once your request is approved, we will provide you with the necessary instructions for the exchange process. The replacement will be arranged after the returned product is received and verified.
Important
We provide replacement/exchange support for genuine product issues, including:
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Damaged products received during delivery
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Defective or non-functional products
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Receiving an incorrect product
We do not accept returns or exchanges due to change of mind, personal preference, accidental damage, misuse, or incorrect product selection by the customer.
Contact Us
If you have any questions regarding your order or need assistance with a replacement, please contact us at:
Our team will be happy to assist you and ensure you have a smooth shopping experience with CartsIndia.